A little help,
back to creating.

Classic White and Matte Black are free to shoot and save. Importing photos, adjusting color and composition, and saving single or batch edits with free frames do not require an account or purchase. epolar Pro includes currently available member frames and signature creation, editing and application. An account with active Pro can also opt in to signature cloud sync.

Pro is currently a one-time purchase, not a subscription, with no automatic renewal. Prices, currencies and available payment methods are shown in the app and at checkout. Promotional access follows the stated event rules and does not include signature cloud sync.

Connect to the internet and return to the profile screen to refresh your access. If payment is still pending, wait for confirmation rather than paying again.

iOS / iPadOS: use the Apple Account used for the original purchase and the app’s Restore Purchases option. Guest purchases do not require an epolar account. If you already linked the purchase, sign in to the original epolar account to verify access.

Android / HarmonyOS: sign in to the epolar account used for the purchase and check the payment status with your payment provider. If access is still missing, contact us with your platform, app version, purchase time and the necessary order reference.

In versions that support epolar accounts, verified Pro access on the same epolar account can be used across supported platforms. To use an iOS guest purchase on another platform, explicitly link the valid purchase to your own epolar account in the app. Signing in alone does not link it.

A purchase can be linked to only one epolar account. Changing your payment account or device does not transfer it. Platform-specific or promotional access does not automatically become cross-platform paid access. Shared Pro access does not sync your photos or signature library across platforms.

For Apple purchases, use Apple’s official refund service. For other available payment methods, contact the payment provider or support@epolar.cn. Provide only the necessary order reference, time, amount and a description of the issue.

“Support the creator” payments are separate from Pro purchases and do not unlock or extend Pro. Please tell us which payment you need help with. Deleting an epolar account does not automatically request a refund.

Sign in using your original method, then link an additional sign-in method in account settings. Signing in separately with an unlinked phone number and email may create two different accounts. Accounts are not merged automatically.

If a verification code does not arrive, check your address or number, spam or blocked messages, and network connection. Retry as directed in the app. Never share passwords or verification codes, including with support.

Sign in to the same epolar account with active Pro and enable cloud sync in the signature library. Use Sync Now when needed. Follow the app’s prompts to choose which local signatures to add to your account. Sync is off by default; signing in or buying Pro does not upload all local signatures.

Signatures sync within platform groups: iPhone and iPad together, Android devices together, and HarmonyOS devices together. These three groups do not currently sync with each other. Sync requires an internet connection and active account Pro; promotional free access does not include it.

Turning off sync does not delete existing cloud copies. Deleting a local signature while sync is off does not delete its cloud copy. To remove cloud content, complete the deletion with sync enabled or contact support.

Signing out hides that account’s signatures. You can request account deletion in your profile’s account settings, or email support@epolar.cn if you cannot sign in or have uninstalled the app. Deletion removes online account details, sessions and cloud signatures. Necessary transaction records are retained as described in the Privacy Policy. It does not automatically refund purchases or delete photos from your system library.

Pro grants access to member materials; it does not download every high-resolution asset automatically. Downloads start when you select a missing asset or choose to download it. A visible preview does not mean the high-resolution material is already on your device.

If a download fails, check your connection and free storage, then retry or reload the paper catalog in the app. Hiding a paper only changes its visibility; it does not remove downloaded files, saved photos or valid Pro access.

The number of sheets is part of the shooting experience, not a charge per photo. Follow the app’s prompts to reload the box. Supported versions let you choose 8, 12 or 20 sheets, select a specific frame or shoot with a random frame. Importing photos does not use shooting sheets.

Use the website’s download page to choose the App Store, an available Android store or the official Android download. Check that page and the release notes for current availability and public versions.

Live photos, bursts, audio and foldable layouts depend on your platform, device and installed version. Check for an update when troubleshooting, and include your device model, OS version and epolar version in feedback.

Capture, import, color and composition adjustments, and image rendering happen on your device. epolar does not provide cloud photo backup. The in-app gallery displays locally saved creations and is not an independent backup.

Save completed photos to your system photo library and back up important content before changing devices, uninstalling or clearing app data. System photo sync and backups follow your device and service settings. Signature cloud sync does not include photos.

Check that epolar can save to your system photo library and that your device has enough storage. On iOS, limited photo access may restrict what the in-app gallery can display; review the permissions in system settings.

Confirm that the app reports a successful save, then check recent items in your system library. Saving an imported edit creates a new photo without overwriting the original. If the problem continues, keep the original and send us the steps and error message through in-app feedback or email. You do not need to uninstall or clear data first.